Terms & Privacy

Arrival and Departure
All bookings are from 4pm onwards on the day of arrival. To allow us to clean and prepare the cottages to a high standard you are asked to vacate the cottages promptly by 10am on the day of departure.

Deposit (Booking)
We require a 25% deposit, which is non-refundable, to secure a booking.  The remaining balance falls due 40 days before the holiday start date.  If the booking is made less than 40 days in advance, full payment is required at the time of booking.  For all bookings or less than 7 nights, i.e. short breaks, we require full payment at time of booking.

Deposit (Security)
We may ask for a separate and refundable security cheque for £250 when you send the final balance. This will be held, uncashed, by us against any damage or breakage and your cheque will be returned to you by post within 7 days of your departure once the cottages are checked. If you have paid by credit/debit card you authorise us to charge up to £250 to that card in respect of the above.

Hirers Responsibility
The hirer is responsible and expected to take all reasonable care of the property. At the end of your stay all equipment, oven, utensils etc together with the property are to be left clean and tidy. We reserve the right, at our sole discretion, to charge to your deposit or credit card for any breakages or additional cleaning above the time normally allocated.

The hirer, in signing the booking form, certifies that he/she is over 18 years of age and authorised to agree to the terms and conditions on behalf of all members of his/her party. Smoking is not permitted in the cottages.

Occupancy & Use
Use of your cottage, the grounds and facilities are restricted to those named on the booking form. Under no circumstances may occupancy exceed either the maximum amount stated in the brochure for the cottage or the number of persons named on the booking form. The owners at their absolute discretion reserve the right to refuse or revoke, without refund, any bookings from parties that may, in their opinion, be unsuitable for the property concerned.  Latest arrival is by 10 pm unless by special arrangement with owners.

Due to limited parking spaces, please advise before arrival if you are bringing more than one car per cottage.  You are welcome to pull up briefly on the driveway outside your cottage to unload/load but please do so as quickly as possible, do not leave your car unattended, and be aware of others who may need access along the drive.   At all other time, please park in the car park provided.

The owners are legally required to know who is on the premises at any time.  If you wish to invite friends or family to visit during your stay, you must request permission and advise in writing names, duration of visit etc.  At peak times, it may be necessary for non-residents to park in the lane and walk down due to limited parking.  No overnight parking is permitted by non-residents.  Use of the swimming pool and leisure facilities is, without exception, restricted to guests booked into and staying at the Grange.

It is the parent or guardians responsibility to supervise the safety and good conduct of children at all times whilst on the property. We do not accept any responsibility resulting from failure to do this. The swimming pool and leisure facilities are unattended and, for the safety of all concerned, children must not be left unaccompanied at any time whilst on the property. Use of this and any of the other facilities provided are entirely at your own risk. Suitable tennis/sports shoes must be worn at all times on the tennis court.

Each cottage is equipped with a travel cot, high chair and stair gate.  Please bring cot bedding with you.

We ask that you notify us of any breakages or damage at the earliest opportunity, so we may have the chance to repair or replace the items for your enjoyment during the remainder of your stay and for the benefit of the guests following you.  We reserve the right to charge for breakages or damage at cost.

If you are unfortunate enough to have to cancel your holiday for any reason after booking, you are still liable to pay the balance and no refund will be due.  We recommend that you arrange holiday cancellation insurance. Any liability resulting from cancellation of your holiday by the owners for any reason is strictly limited to the total sum paid to us by you and shall not exceed the total cost of the holiday in any eventuality.

Whilst every care is taken to ensure the accuracy of our website and advertising, we cannot be held liable should there be any changes or alterations that result in the unavailability of the facilities for whatever reason.  Nor can we be held liable for accidents to guests or loss or damage to their property.

Prices are inclusive of VAT.
The web site is provided conditioned on your acceptance of the terms and conditions set forth in these “standard terms of use.” By choosing to use this site, you thereby agree to abide by all such terms and conditions.

Personal and non-commercial use limitation
This site is for your personal and non-commercial use and is designed solely for the purpose of providing access to West Charleton Grange information and services. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this or any other West Charleton Grange site, unless the particular site specifically provides otherwise or West Charleton Grange grants you specific permission in writing.

The posting of e-mail addresses on this or any other West Charleton Grange site is not to be construed as, and does not constitute, consent to use of them by any seller of services, any compiler of mailing lists, or any other non-authorized use without prior written approval by the West Charleton Grange.

Links to third party sites
This site may contain links to other web sites. Because West Charleton Grange has no control over such sites and resources, you acknowledge and agree that West Charleton Grange is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from sites not owned or managed by West Charleton Grange.

No unlawful or prohibited use
As a condition of your use of this site, you warrant to West Charleton Grange that you will not use the site for any purpose that is unlawful under any law or prohibited by these terms and conditions. You may not use the site in any manner that could damage, disable, overburden, or impair this or any other West Charleton Grange site or interfere with any other party’s use and enjoyment of this or any other West Charleton Grange site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this or any other West Charleton Grange site.

You shall be responsible for and agree to indemnify and hold harmless West Charleton Grange, its agencies, departments, agents and employees from any losses, damages, expenses, claims, demands, suits, or actions, including reasonable legal fees made by any third party due to or arising from your use of this site, information obtained from the site, information which you provided to the site, your connection to the site, your violation of these terms and conditions, or your violation of any rights of another.

Liability disclaimer
The information, software, products, and services included in or available through this or any other West Charleton Grange site may include inaccuracies or typographical errors. Changes are periodically made to the information herein. West Charleton Grange may make improvements to and/or changes in these sites at any time. Information received on or through these sites should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation. West Charleton Grange makes no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on this or any other West Charleton Grange site for any purpose. All such information, software, products, services and related graphics are provided as is without warranty of any kind. West Charleton Grange hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. West Charleton Grange is not liable for any direct, indirect, punitive, incidental, special, consequential or any other damages, including legal fees, whatsoever. Such damages include but are not limited to damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of West Charleton Grange site, arising from delay or inability to use West Charleton Grange site or related services, related to the provision of or failure to provide services, or resulting from any information, software, products, services and related graphics obtained through this or any other West Charleton Grange site, or otherwise arising out of the use of this or any other West Charleton Grange site, whether based on contract, tort, negligence, strict liability or otherwise. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this site.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them you agree to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

We reserve the right to make reasonable modifications to the terms and conditions shown above in so far as they are listed on our website. Changes to terms and conditions will take affect thirty (30) days after they are posted on this website.


Privacy Policy

Below we provide information about the security and privacy of the West Charleton Grange web site. We want all our customers to be confident using our site, particularly the use of personal information.

Privacy Statement
West Charleton Grange is committed to ensuring the privacy of all our customers. All information is collected and processed in accordance with the UK’s Data Protection Act 1998. West Charleton Grange’s Privacy Policy only applies to the West Charleton Grange web site and does not apply to the practices of companies that West Charleton Grange does not own or control, or to people that West Charleton Grange does not employ or manage.

Use of Personal Information
We will never send unsolicited email and we will only send you information about our services if requested by you to do so.
• We will not disclose information regarding our clients to third parties unless the client has first given their consent.
• Information collected about the client is used only for the provision of our services to the client. This information is not used for any other purpose.
• If you have any concerns about privacy matters please contact us at privacy@westcharletongrange.com
• This privacy policy only covers the West Charleton Grange web site at https://www.westcharletongrange.com, other links within this site to other web sites are not covered by this policy.
• We use cookies for collecting user information from the site. However, we will not collect any information about you except that required for ensuring a high level of service.
• Our system automatically collects your IP address. If you are connected to the Internet you have one, for example it may look something like this This information is stored in our database log and may be referred to in case of any dispute.

Data Protection
Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:

• Fairly and lawfully processed
• Possessed for limited purposes, adequate, relevant and not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with the data subject’s rights
• Secure
• Not transferred to countries without adequate protection.

Personal data covers both facts and opinions about the individual. It also includes information regarding the intentions of the data controller towards the individual, although in some limited circumstances exemptions will apply. With processing, the definition is far wider than before. For example, it incorporates the concepts of ‘obtaining’, holding’ and ‘disclosing’.

You can review the Data Protection Principles at the information commissioner web site.