Privacy & Confidentiality

Below we provide information about the security and privacy of the West Charleton Grange web site. We want all our customers to be confident using our site, particularly the use of personal information.

Privacy Statement

West Charleton Grange is committed to ensuring the privacy of all our customers. All information is collected and processed in accordance with the UK's Data Protection Act 1998. West Charleton Grange's Privacy Policy only applies to the West Charleton Grange web site and does not apply to the practices of companies that West Charleton Grange does not own or control, or to people that West Charleton Grange does not employ or manage.

Use of Personal Information

• We will never send unsolicited email and we will only send you information about our services if requested by you to do so.

• We will not disclose information regarding our clients to third parties unless the client has first given their consent.

• Information collected about the client is used only for the provision of our services to the client. This information is not used for any other purpose.

• If you have any concerns about privacy matters please contact us at privacy@westcharletongrange.com

• This privacy policy only covers the West Charleton Grange web site at http://www.westcharletongrange.com, other links within this site to other web sites are not covered by this policy.

• We use cookies for collecting user information from the site. However, we will not collect any information about you except that required for ensuring a high level of service.

• Our system automatically collects your IP address. If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9. This information is stored in our database log and may be referred to in case of any dispute.

Data Protection

Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:

• Fairly and lawfully processed
• Pocessed for limited purposes, adequate, relevant and not excessive
• Accurate
• Not kept longer than necessary
• Processed in accordance with the data subject's rights
• Secure
• Not transferred to countries without adequate protection.

Personal data covers both facts and opinions about the individual. It also includes information regarding the intentions of the data controller towards the individual, although in some limited circumstances exemptions will apply. With processing, the definition is far wider than before. For example, it incorporates the concepts of 'obtaining', holding' and 'disclosing'.

You can review the Data Protection Principles at the information commissioner web site.